Welcome to the Return and Refund Policy Page

To initiate a return or exchange for your recent purchase, please Log in to your Customer Account here, go to Orders, and follow the steps in your order history.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact me, the owner, personally at gimenack@theluxebaskets.com. I would love to help you. 

Please note that returns will need to be sent to the following address: 82 S. Milwaukee Ave, NUM 188, Wheeling, IL 60090

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All returns have a 2% restocking fee and a $3.99 flat fee for return shipping. 

You can always contact us for any return questions at gimenack@theluxebaskets.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you're not satisfied with your purchase, the fastest way to ensure you get what you want is to return the item you have.

For this, log in to your customer account. Find the order, and then click "Request return" or "Return items". Submit the request, and once the return is accepted, the exchanges will be processed.

You can also contact me, the owner, directly at gimenack@theluxebaskets.com and let me know you need to do an exchange. I will process the return, and once it is accepted, I will exchange the items.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Refunds for defective products only. We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at gimenack@theluxebaskets.com.